Perform testing and troubleshooting on sub-system equipment, Use a variety of techniques to splice cable segments to include crimping, mechanical and fusion type splices, Perform daily/weekly preventative maintenance inspections and systems maintenance actions to ensure optimal delivery of services and longevity of system resources, Monitors results against technical specifications, Perform and assist in IT project reviews for new expansion to the base systems and infrastructure. The ability to organise workload within tight timeframes and prioritise effectively. Strong written and verbal communication skills. A resume objective for a receptionist resume is most appropriate for entry-level applicants. performed all installation,trouble shooting, system and station software programming. Worked as an Acting Supervisor for 5 years. Similar to presenting, having a talent for public speaking is important for jobs in education, marketing, and business. When creating your phone skills resume, you should include the following details: You can incorporate these types of phone skills in the experience listed on your resume. Able to deliver an excellent customer experience in a very fast paced environment (our Contact Centres are often very busy! This is a demanding business and we look for flexibility with work days and hours, but it's also a lot of fun! If so, this is a great way to show communication skills! Looking to enhance your professional life? Here is a list of common communication skills phrases used on resumes that WON'T help you stand out: Excellent written and verbal communication skills Excellent communication skills Confident, articulate, and professional speaking abilities (and experience) Empathic listener and persuasive speaker Public Speaking Possess strong verbal, written and interpersonal communication skills with the ability to present subject matter clearly to both technical and non-technical audiences, Proficiency with Microsoft Office Suite, specifically a strong command of Excel functionality, Strong analytical and effective decision-making skills, Ability to work in a high production, fast-paced environment, Able to effectively transition to multiple applications and databases seamlessly, possessing strong navigational skills, Able to adjust to multiple priorities, possessing strong organization, effective time and workload management skills, Ability to handle a large number of transactions at multiple stages of the telephone process (incoming calls and outgoing calls as well as support of the 800 line), Candidate should embrace change and thrive in an innovative environment, Takes personal accountability, applies discretionary effort, The candidate should be able to build effective rapport in educating the customer on the audit process as well as WC (and supporting) line regulations and requirements, Provide the highest level of customer service during interpreting sessions, Meet interpreter quality standards set by TransPerfect Remote Interpretings TTQ department, Continuously expand vocabulary and knowledge of subject matter required for various clients, Receive and respond to feedback based on remote monitoring sessions, Complete all required compliance training and keep all assignment-related information strictly confidential, Provide accurate and complete interpretation; never paraphrasing, Interpret without ever counseling, advising or interjecting personal opinions, Maintain all professional and ethical standards as outlined by TransPerfect and the larger profession, Professional Proficiency in over-the-phone consecutive interpretation required, A minimum of two years of previous interpretation experience required for languages of greater diffusion and preferred for languages of lesser diffusion, The ability to pass a language assessment for languages of greater diffusion and an all English assessment of relevant terminology and code-switching ability for languages of lesser diffusion, Recognized certification in language interpretation (healthcare, legal or community) preferred, Documented training in interpretation required for languages of greater diffusion and preferred for languages of lesser diffusion, Documented completion of a language proficiency interview/assessment preferred for languages of lesser diffusion, Ability to communicate effectively across cultures, Ability to use multiple software and phone systems simultaneously required, Ability to sit and interpret over-the-phone for extended periods required, Ability to concentrate and take effective notes in a fast-paced work environment required, Accept and process bets and open new accounts, Provide sport information, results and other account related information to customers, Develop and maintain a positive working relationship with customers, Perform within Telebetting Operating policies and procedures, Ensure compliance with telephone script guidelines and quality targets, Requires betting knowledge and an understanding of how product prices are created, The ability to establish a rapport with our Customers using excellent verbal skills with a polite and courteous telephone manner, Computer literate, able to navigate across different company systems, Clear written skills to be able to capture manual bets, Basic arithmetic skills. Hard skills like Excel can stand alone, but your communication skills need to be given results, metrics, accomplishments, and similar details to show your talents. 1. The professional summary should convey the job seeker's best selling points as a potential receptionist and capture recruiters' attention and persuade them to continue reading. Pay: $80-150K DOE. Using relevant knowledge, know-how, and skills to explain and clarify thoughts and ideas. Previous experience passionately providing service to others and assisting with emergency situations, Technology: Previous experience using the OPERA hotel property management system and Spa Booker is preferred, People Person. during the course of employment with PSECU, Repetitive movement of hands and fingers, i.e., for typing or writing, Lifting and carrying containers weighing as much as 20-30 pounds, i.e., to/from building and vehicle, to a storage area, Sitting for long periods of time, i.e., at a desk, in meetings, Ability to reach above, at and below the waist, Ability to reach above, at and below shoulder level, Occasional bending, kneeling, stooping and/or squatting, Proactively manage and grow the client management / sales strategy for my panel of brokers across new business success via strong Prospect Pipeline Management and strong renewal retention with individual brokers and across the panel to achieve financial plan, volumes, retention, profit and appropriate segment growth monitored on a monthly basis, Develop relationships and work to positively identify untapped potential within my panel of brokers, Managing the sourcing process for growth within existing partners, new distribution channels, presenting to new clients, securing invitations to tender and negotiating profitable solutions, Maintain and develop a good understanding of relevant product market, sector, geographic location, distribution segmentation and communicate market developments to appropriate internal stakeholders, supporting business opportunities throughout DLG, Ensure that the business operates effectively within the rules and requirements of the Financial Services Authority and other key leg, risk or regulatory frameworks as appropriate, Identify, own and manage the risks involved in running our business appropriate to my role, in line with RBS Insurance risk framework, Excellent Stakeholder Management & Development Skills, Selling Equifax products/services over the telephone by making outbound telephone calls to new and existing customers, By converting sales leads to opportunities, conducting white space analysis and maintaining opportunity reviews on a quarterly basis, Proactively manage a portfolio of approximately 1,000 SME customers across multiple locations and industries. Screen resumes and job applications 2. Guide the recruiter to the conclusion that you are the best candidate for the telephone job. However, you can't just list "communication skills" in your skills section and call it a day. 2013 2015, Front Desk Representative Providing amazing experiences requires the ability to communicate fluently in English, Conducts daily detailed DHCP process for assigned areas of responsibility, Manages all telephony equipment under moderate supervision, Conducts telephone network daily health check procedures and call out protocols during outage situations following established guidelines, Performs installation and turn up of Trunk Groups and augments as determined by Traffic and Capacity Team under guidance of TOE II and III, Configures and troubleshoots SS7, ISUP, and SIP with guidance of TOE II and III, Documents switch and telephone network architecture, Assists with the trouble shooting efforts during major outages, Assists in all Residential and Business telephony issues, Implements Method of Procedures (MOPS) created by TOE II and III, Supports all core telephony equipment including hardware and software upgrades, maintenance, and expansions, Provides frequent reporting and recommends improvements, Demonstrates basic IP knowledge, L2, L3 TCP, UDP and telephony equivalents, Understands telephony circuit architecture concepts, OC12, OC3, DS3, DS1 etc, Working knowledge of common word processing, spreadsheet, Presentation, Design software and concepts, Working knowledge of TCP/IP standard applications (Telnet, SSH, FTP, SMTP, HTTP), Ability to contribute creative solutions to complex problems, Ability to troubleshoot IP connectivity issues, Ability to direct IP connectivity troubleshooting or CCNA, Ability to maintain professional composure and demonstrate critical thinking during stressful or complex projects, Ability to use personal computer and software applications, Wireline, Wireless, or Broadband telephony switch installation or administration, Database management and network configuration, Performs premise work to complete the installation, maintenance, repair, modification, relocation modernization of all analog, digital voice systems and data systems. Think of active listening as the foundation of providing good customer support. If negotiation is a key skill for your target industry, try to incorporate it in your own resume summary. Here are the most popular communication skills to use on your resume: Did you give a presentation or speak publicly at an event? The following steps outline some approaches you can take to help you improve these skills: Practice with a script. Works to promote a positive work environment, improve morale, listening to Telephone Bankers, acting on requests and treating each in a respectful, appropriate and encouraging manner to promote a strong team environment, Meets goals and objectives set by management, Demonstrate knowledge in escrow analysis, PMI insurance, payoff, special products, hazard and flood insurance, refinancing, legal issues and loan documentation, Represent the department in a professional manner and be able to interface with all levels of management, Minimum of two years as a telephone service representative, or comparable, Excellent communication skills with concentration on telephone techniques, Job requirements include the ability to communicate with customers speaking clearly, professionally, and in an audible tone, Candidates must be able to deal calmly with difficult situations in a high paced/high pressure environment, Other responsibilities will include monitoring live video cameras, and various alarm systems to ensure uninterrupted service of those systems, and data entry, Prior experience working in a dispatch center considered a plus, Additional duties include monitoring radio traffic, and dispatching Emergency Services if required, The ability to work at a multi-screen, multi-keyboard terminal is required. When a caller is unable to understand their call operator, less time is spent on the original purpose of the call. If you want to draw more attention to your skills, choose a resume format that highlights your skillsmore prominently. Are they friends from your fantasy football league? TELEPHONE SKILLS Winning Telephone Techniques. Examples of phone skills to include on your resume A good listener with an exceptional ability to comprehend instructions given and pay keen attention to details. 3. Develops proposed methodology to meet specific requirements, Assists in developing and maintaining technical documentation, Document data base system(s) with current, proposed and changed system configuration and data programming, Document, track and update any local tracking system(S) of database system for the purpose of workload and metric reporting, Maintain required certifications and documentation for confined space entry program, Performs other duties as assigned in accordance with contractual, functional and mission requirements, The individual must also be willing to perform shift work, stand-by/after hours and weekend work, Other IT Certifications are highly desired, Practical knowledge of telecommunications principles such as switching, traffic, signaling, and networking, Knowledge of the operational capabilities and limitations of electronic telecommunications equipment and systems to diagnose problems and determine corrective action, Skill in reading and interpreting blueprints, schematics, wiring diagrams, pertinent portions of technical manuals and locally developed drawings, and applying them independently to repair and troubleshooting systems, Excellent oral and written communication and people skills, Right from the start, we'll give you full training and great support so you don't need previous experience of finance or banking, but you must have experience of delivering outstanding customer service. On the other hand, if they seem engaged and interested in what youre discussing, then keep it going. As you see in my resume I can work on my own and/or with a team. Communication skills are important for almost any position.The ability to communicate effectively with your team, customers, and managers is essential. . Arrange for a Service Technician appointment for a home visit as required, Perform clerical reporting documentation. Written Communication. Responsiveness is especially important if you work any job with strict deadlines or where issues can arise unexpectedly. Dont focus conversations on topics that only you enjoy. Utilizes OFAC when necessary, Utilizes Framework to record information pertinent to loans that are past due, Creates and modifies EFT records in conjunction with direct deposit and automatic transfers, Provides member requested statement copies by utilizing COLD and/or using the Symitar system and appropriately charging the account, Changes address on member account(s) after completing required Verify.RG process, Utilizes PIN Checklist to verify member identity when member does not know pin, Verbally and in writing responds to member questions/issues in a professional and courteous manner, while meeting expectations listed on the Direct Access Monitoring Checklist, Utilizes phone system AUX codes appropriately for breaks and restroom visits keeping any non-available time to a minimum, Verifies funds availability (shares) for withdrawal requests as well as to 3rd parties, Must be familiar with normal interpretation of credit union products, policies, and procedures on shares, loans, Self-Service Telephone, IVR, home banking, iMobile and PSECUs website, Provides back up for DA Administration functions as needed to include stop payments, check reorders, check copies, address changes, overdraft option requests, member to member transfer requests, member statement requests and processes TDD calls, Keeps up to date on all products and services and any changes made within the department or with PSECU in general, Understand and utilize online resources to assist with member questions, Assist with testing applications and processes as needed, Reviews own Quality Assurance evaluated calls on a monthly basis, Must be knowledgeable in the operations of the Transaction Services Department, Knowledge - Must be familiar with normal interpretation of Credit Unions operating principles, mission statement, products, policies and procedures. 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